I have previously written about working with the ServiceNow API, and I’ve continued to use it since my last post on the topic. One of the things that I find myself doing a lot is using PowerShell to add a work note to an incident. Luckily, ServiceNow has an API that you can use to interact with it and do this (among many other things).
ServiceNow is a cloud computing company whose software is used for IT Service Management based on ITIL standards. They’ve got a bunch of different modules for managing problems and incidents, operations management, performance analytics, and more. You there some custom development you can do to modify their solutions or build your own. It’s pretty flexible, and we use it where I work.
I have been working with the ServiceNow API a lot lately. This week, I’m going to show you something pretty simple: Getting a ServiceNow user.
Let’s jump into some code first and I’ll break down what I’m doing.